Effective Date: March 2026

    At InfInity Imports Ltd, we are committed to providing a transparent, reliable, and efficient shipping experience. All products listed on https://infinityimports.co.uk are processed and dispatched according to the terms below.

    1. Shipping Service Area

    We currently ship within the United Kingdom.

    If international shipping becomes available, it will be clearly indicated at checkout.

    2. Shipping Rates

    Free Standard Shipping:
    Available on all orders over £50.00 GBP

    Flat Rate Shipping:
    A shipping fee of £4.95 GBP applies to orders under £50.00

    All applicable taxes (if any) are calculated at checkout. We do not charge hidden handling or processing fees.

    3. Order Processing Time

    Order Cut-Off Time:
    7:00 PM (GMT)

    Handling Time:
    0 – 2 Business Days

    Orders placed before 7:00 PM GMT are typically processed within 1–2 business days. Orders placed after the cut-off time may be processed the next business day.

    Orders are not processed on UK public holidays.

    4. Delivery Estimates

    Once shipped, estimated delivery times are:

    Transit Time:
    3 – 7 Business Days within the United Kingdom

    Total Estimated Delivery Time:
    3 – 9 Business Days (including processing time)

    Delivery timelines are estimates and may vary due to carrier delays, weather conditions, or peak seasons.

    5. Shipping Carriers

    We use reliable UK shipping carriers to deliver orders safely and efficiently. Carrier selection may vary depending on destination and availability.

    6. Order Tracking

    Once your order has been dispatched, you will receive a Shipping Confirmation Email containing tracking details (if available), allowing you to monitor your shipment.

    7. Address Accuracy

    Customers are responsible for providing accurate shipping information at checkout.

    If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

    8. Damaged or Lost Items

    We take great care in packaging all items.

    If your order arrives damaged, please contact us within 48 hours of delivery at:
    support@infinityimports.co.uk

    Please include:

    • Your order number
    • Photos of the damaged item
    • Photos of the packaging

    We will review the case and provide a resolution as quickly as possible.

    Contact Information

    If you have any questions regarding your shipment, please contact us:

    Company Name: InfInity Imports Ltd
    Company Number: 15674787
    Phone: +44 7479 779826
    Email: support@infinityimports.co.uk
    Address: 319, Hordern Rd, Wolverhampton WV6 0HE, United Kingdom

    Business Hours

    Monday – Friday: 9:00 AM – 6:00 PM (GMT)
    Saturday – Sunday: Closed