Effective Date: March 2026

    At InfInity Imports Ltd, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied, you may request a return or refund under the terms outlined below.

    1. Return Eligibility

    You may request a return within 14 days of receiving your order.

    To be eligible for a return:

    • The item must be unused, unworn, and in original condition
    • The item must be in its original packaging
    • Proof of purchase (order number or receipt) is required

    We reserve the right to refuse returns that do not meet these conditions.

    2. Non-Returnable Items

    The following items cannot be returned:

    • Items that have been used, worn, or damaged by the customer
    • Items not in original condition or packaging
    • Any hygiene-sensitive products (if applicable)

    3. Return Process

    To initiate a return, please contact us at:
    📧 support@infinityimports.co.uk

    Include:

    • Your order number
    • Reason for return
    • Photos (if the item is damaged or incorrect)

    Once approved, we will provide return instructions.

    4. Return Shipping

    • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
    • We recommend using a tracked shipping service, as we are not responsible for lost returns

    5. Refunds

    Once your returned item is received and inspected:

    • Approved refunds will be processed within 5–10 business days
    • Refunds will be issued to the original payment method
    • You will receive a confirmation email once the refund is processed

    6. Damaged, Defective, or Incorrect Items

    If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
    📧 support@infinityimports.co.uk

    Provide:

    • Order number
    • Clear photos of the item and packaging

    We will offer a replacement or full refund at no additional cost.

    7. Late or Missing Refunds

    If you have not received your refund:

    • First, check your bank account again
    • Contact your payment provider (processing times may vary)
    • If the issue persists, contact us at support@infinityimports.co.uk

    8. Cancellations

    Orders can be cancelled within 12 hours of placing the order.

    After this time, orders may already be processed and cannot be cancelled.

    9. Exchanges

    We only replace items if they are defective or damaged.
    For exchanges, please contact us via email.

    Contact Information

    Company Name: InfInity Imports Ltd
    Company Number: 15674787
    Phone: +44 7479 779826
    Email: support@infinityimports.co.uk
    Address: 319, Hordern Rd, Wolverhampton WV6 0HE, United Kingdom