1. What is InfInity Imports Ltd?

    InfInity Imports Ltd is a UK-based online store offering high-quality fashion and everyday apparel. We focus on providing reliable products, competitive pricing, and a smooth shopping experience.

    2. Where are you located?

    We are based in the United Kingdom.

    Address:
    319, Hordern Rd, Wolverhampton WV6 0HE, United Kingdom

    3. What payment methods do you accept?

    We accept secure payments through Stripe, including:

    • Debit and Credit Cards (Visa, MasterCard, American Express, etc.)

    All payments are processed securely, and we do not store your card details.

    4. How long does shipping take?

    • Processing Time: 0–2 business days
    • Delivery Time: 3–7 business days (UK)

    Total estimated delivery time: 3–9 business days

    5. Do you offer free shipping?

    Yes. We offer free standard shipping on orders over £50.
    Orders below this amount are charged a flat shipping fee of £4.95.

    6. Can I track my order?

    Yes. Once your order is dispatched, you will receive a shipping confirmation email with tracking details (if available).

    7. Can I cancel my order?

    You can cancel your order within 12 hours of placing it.

    After this period, your order may already be processed and cannot be cancelled.

    8. What is your return policy?

    You can return eligible items within 14 days of delivery.

    Items must be:

    • Unused and unworn
    • In original packaging

    For full details, please refer to our Return & Refund Policy.

    9. Who pays for return shipping?

    Customers are responsible for return shipping costs unless the item is:

    • Damaged
    • Defective
    • Incorrect

    10. What if I receive a damaged or incorrect item?

    If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
    📧 support@infinityimports.co.uk

    Include your order number and photos of the item. We will resolve the issue as quickly as possible.

    11. When will I receive my refund?

    Approved refunds are processed within 5–10 business days after we receive and inspect the returned item.

    Refunds are issued to your original payment method.

    12. Do you ship internationally?

    Currently, we only ship within the United Kingdom.
    International shipping may be available in the future.

    13. Is my personal information secure?

    Yes. We follow strict data protection practices in line with UK GDPR.
    Your personal information is handled securely and is never sold to third parties.

    14. How can I contact you?

    You can reach us anytime using the details below:

    📧 Email: support@infinityimports.co.uk
    📞 Phone: +44 7479 779826